Terms

Home Chief LLC operates this website. You can check service availability or request a consultation. Submitting a form does not create a membership, book a visit, or authorize a charge. Membership enrollment and online payments are currently closed.

Memberships and recurring billing

HomeChief plans are structured as monthly memberships. Before signup opens, HomeChief will provide the plan price, billing and renewal schedule, cancellation process, and any applicable refund or credit terms for review before a customer authorizes recurring payments.

Cancellation

When you cancel, your membership and remaining benefits stay active through the end of your current paid subscription period. Your membership then ends without renewing, and you will not be charged for a new period.

Included appointments

Each plan includes one routine checkup per month, up to 30 minutes on site. Preferred includes one additional appointment and Premier includes two. Additional appointments are booked separately and each lasts up to 30 minutes. Essential members can request a separate quote for extra work.

Your full first-month allowance becomes available once your membership is active and your first payment is confirmed. Your allowance resets at the start of each new paid billing period. Schedule and use your appointments within that period. Unused appointments and time do not carry over.

Rescheduling and missed appointments

Cancel or reschedule at least 24 hours before the start of your confirmed appointment window to keep the visit in your allowance for that billing period. Replacement appointments depend on availability.

If you cancel with less than 24 hours’ notice, miss the visit, or do not provide the agreed access, HomeChief may count the appointment as used. We do not add a separate late cancellation or no-show fee for an included appointment.

If HomeChief cancels a visit or needs to postpone it for safety, the visit does not count against your allowance. We will arrange a replacement at no extra charge, even if it has to take place after the original billing period ends.

Separate charges and vendor work

Work outside the plan allowance, materials, extra time, and vendor services require separate approval. The quote will identify the work, who performs it, and the total price, including any applicable fees and taxes. If the scope or price changes, HomeChief will ask you to approve the revised quote before proceeding.

For vendor work arranged and sold through HomeChief, an appropriately qualified independent vendor performs the work. Home Chief LLC bills the customer and pays the vendor. A referral that you arrange and contract for directly is billed by that vendor.

When online signup and quote approval open, both will present the applicable membership terms for review. A quote will also show the specific work and charges you are approving. See Service Boundaries for examples of work we handle and work we refer.